Skip to content
Coinlings
Support

How can we help?

Set up automatic Apple Pay logging, fix a missed tap, or manage your data. Still stuck? Write to us. A real person answers, usually within two working days.

Teach your Coinling to catch your taps

Coinlings works with Wallet via Shortcuts. Apple doesn’t let apps read Wallet directly, so a personal Shortcuts automation passes each Apple Pay tap to Coinlings. It takes about 60 seconds, once. Needs iOS 17 or later.

  1. Step 1: Add the Coinlings shortcut

    In Coinlings, open Settings → Auto-capture and tap “Add the shortcut”. It opens our ready-made “Coinlings Payment” shortcut in the Shortcuts app. Tap “Add Shortcut”.

  2. Step 2: Open the Automation tab

    In the Shortcuts app, tap Automation at the bottom of the screen.

  3. Step 3: Create a new automation

    Tap + (New Automation) and choose “Transaction” from the list of triggers.

  4. Step 4: Select all your cards

    Choose every Wallet card you pay with, so each tap is caught. Leave the other options on their defaults and tap Next.

  5. Step 5: Make it run silently

    Pick “Run Immediately” (and turn off “Notify When Run” if you like) so it never interrupts your payment.

  6. Step 6: Choose “Coinlings Payment”

    Select the Coinlings Payment shortcut you added in step 1, then tap Done.

  7. Step 7: Test it

    Back in Coinlings, tap “Test it”. When the test payment arrives your Coinling celebrates, and you earn the Tap Tamer badge plus 50 gems.

Tip: in the app, the setup wizard shows each of these screens with pictures. If no capture arrives for a week while you’re logging by hand, your Coinling will ask whether its tap-catcher broke and reopen the wizard.

FAQ

Common questions

A payment didn’t show up. What now?
Open the Shortcuts app → Automation and check that your Transaction automation is on, set to Run Immediately, and includes the card you used. Payments made while offline are queued and sync the next time Coinlings opens. If it still misses taps, your Coinling will offer to re-run the setup, or you can open Settings → Auto-capture.
Which payments can be logged automatically?
Taps with cards in Apple Wallet on iPhone or Apple Watch (iOS 17 or later). Cash, physical cards and online payments can be added manually in a few seconds.
Does Coinlings see my bank account?
No. Coinlings works with Wallet via Shortcuts and never asks for a bank login. It only receives the merchant, amount and card nickname that the shortcut passes along.
The category is wrong. Can I fix it?
Yes. Open the transaction and pick another category. Coinlings remembers your choice for that merchant next time.
How do I turn off location?
In Coinlings Settings → Privacy, switch off location capture. You can also remove “Get Current Location” from the shortcut.
How do I export or delete my data?
Settings → Your data lets you export everything as JSON and CSV, or delete your account. Deletion removes your data within 30 days, immediately where possible.
How do I cancel Coinlings Plus?
Subscriptions are managed by Apple: open iOS Settings → your name → Subscriptions → Coinlings, and cancel at least 24 hours before renewal.
My invite code didn’t give gems yet.
Rewards unlock when your friend is active: they have hatched a Coinling and logged 5 payments on 3 different days. Rewards are limited to one per device.

Contact support

Bugs, questions, ideas or a Coinling who misbehaves.

support@coinlings.app

Privacy requests

Data access, export, deletion or any privacy question.

privacy@coinlings.app